Legal
Refund policy
Digital products are delivered instantly, which limits when a refund is possible. Here is where we draw the line.
When you get a refund
The product was never delivered and we cannot deliver a working replacement.
The product does not work as described and cannot be fixed or replaced within a reasonable time.
You were charged more than once for the same order.
When you don't
The key has been delivered and activated successfully, and you simply changed your mind.
You bought the wrong plan or duration but the key works. We will help you upgrade instead.
The key stopped working because it was shared, resold or used outside the stated activation limit.
How to request one
Contact support with your order reference and a short description of the problem. We usually respond within an hour.
Approved refunds are returned through the original payment method and typically appear within 5–7 working days, depending on your bank.
Replacements first
For most issues a replacement key is faster than a refund, and we will always offer that first. If it does not resolve the problem, the refund still stands.